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What is driving change across financial services?
Regulatory Changes
Financial Service institutions must keep up with a patchwork of constantly evolving regional, national, and global regulatory frameworks around data and open banking. Failure to maintain compliance puts FSI firms at risk of significant fines.
Technology Innovation
The rise of new technology ranging from artificial intelligence to embedded payments has opened up new opportunities for improving customer experience, customer engagement, and driving upsell opportunities.
Competitive Threats
The emergence of FinTechs, digital-only banks and payment services like Apple Pay and Revolut offer a more user-friendly and convenient experience, bypassing the need for both traditional banking processes and a large physical branch footprint.
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