Portworx Careers

Field Customer Success Mgr.

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At Portworx our product enables stateful containers in production, and we’ve been named a Gartner Cool Vendor.

Our technology includes a distributed storage platform and integrated controls with container schedulers including Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm. Customers span from Global 2000 enterprises to cloud-native startups, who run workloads on-premises and in public clouds.

Role and impact:

  • This is a senior technical role on the Customer Success team.
  • Interact directly with customers architects and senior administrators to assist with their initial design, deployment, and implementation needs as it relates to mission-critical applications leveraging the Portworx solution.
  • Provide escalation support for Customer Success Engineers.
  • Work with technical partners to design joint integration solutions.
  • Partner with sales to continue to ensure customer success and satisfaction

Job responsibilities:

  • Develop customer facing demos and application specific installation guides.
  • Develop technical collateral for customer engagements including deployment, implementation, and operations guides.
  • Interact with customers daily to assist with the integration and deployment of the Portworx solution.
  • Participate in an escalation rotation as a member of the Customer Success team.
  • Provide technical expertise during all phases of the Portworx deployment for key customers.

Relevant skills and experience:

  • Background in compute infrastructure, storage Infrastructure, and container ecosystems that run on Linux.
  • Technical expertise with one or more cloud providers including AWS, GCP or Azure.
  • Domain expertise in one of the following key areas:
    • Kubernetes
    • Mesosphere
    • Docker
    • Storage infrastructure
  • Experience in a senior level customer facing role providing all levels of technical guidance.
  • Ability to communicate and work directly with our Product Development team for customer escalations.

Join the Portworx team! Send your resume to careers@portworx.com

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